At LeoLux, we are committed to delivering your luxury watch safely and on time, ensuring that your shopping experience is as exceptional as the products we offer. Processing Time: All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has shipped. Shipping Rates & Delivery Times: We offer complimentary worldwide shipping on all orders. Standard Shipping: Delivery within 5-7 business days. Express Shipping: Delivery within 2-4 business days (available at an additional cost). Customs & Duties: For international orders, customs fees and duties may apply. These charges are the responsibility of the buyer and vary based on the destination country’s regulations. Delivery Security: We take security seriously. All shipments are insured and require a signature upon delivery to ensure your watch arrives safely. In the event that no one is available to sign, our shipping partner will attempt a redelivery. Return Policy Your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we are here to help. Return Eligibility: Items must be returned within 30 days of delivery. The watch must be in unworn, undamaged, and original condition with all tags, packaging, and certificates intact. Personalized or custom orders are non-returnable. How to Initiate a Return: Contact our customer service team at [Customer Service Email] with your order number and reason for the return. Once your return is approved, we will provide a prepaid shipping label for returns within [your country]. International returns will be handled on a case-by-case basis. Carefully pack the watch in its original packaging and affix the prepaid return label. Refunds: Once we receive your return, our team will inspect the item and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days, and a credit will be applied to your original payment method. Exchanges: We offer exchanges for different models or sizes, subject to availability. Please follow the same process for initiating a return and indicate that you prefer an exchange. Non-Returnable Items: Custom orders Gift cards